A participant can choose to change plan management providers at any time during the life of their NDIS plan, as long as a participant complies with the notice periods agreed in their service agreement. Participants are encouraged to discuss the decision with their plan management provider prior to ending any working arrangement. In circumstances where a resolution cannot be achieved and a change of plan management provider is required, the plan management provider must assist a participant to transition to a new plan management provider. Assistance should include providing a participant with information on whether any due or expected invoices are yet to be received and paid, and confirmation on what the plan management provider’s last day is for processing invoices. Ideally all services delivered during the period should be claimed by the current plan manager prior to transition. This reduces any service disruption and ensures continuity of plan management services to a participant. If any issues arise with provision of plan management services, a participant can make a complaint about the quality or safety of NDIS supports and services provided to the NDIS Commission (external). For complaints relating to plan management providers operating in WA, complaints may be directed to the Health and Disability Services Complaints Office (HaDSCO) (external) until 1 December 2020. Remember that you ALWAYS have “Choice & Control” over your plan and in spite of you having a service agreement with a Plan Manager you can always exercise your “Choice & Control” by changing providers. Contact Us if you want a more personalised service with your Plan Management.