We are dedicated to empowering service providers in Australia wide, who offer support to our Plan Managed clients. At Delegate Support Services (DSS), we understand the critical importance of NDIS compliance, and we’re here to provide you with the guidance you need to ensure your services align with the rules and regulations of the National Disability Insurance Scheme (NDIS).

Understanding NDIS Compliance:

NDIS compliance is more than just following rules; it’s about ensuring the well-being and rights of NDIS participants. Compliance encompasses adherence to Australian laws, rules, and regulations, from NDIS Pricing Arrangements to the NDIS Practice Standards and the NDIS Code of Conduct. Non-compliance can vary in severity, from simple errors to serious matters like fraud. As a service provider, your commitment to compliance is a cornerstone of the NDIS.

Key Compliance Areas:

Making Service Agreements: Service agreements lay the foundation for a successful relationship between providers and NDIS participants. Ensure your agreements are clear, comprehensive, and reflect the participant’s needs and goals.

Records Keeping: Accurate record-keeping is your best ally in demonstrating compliance. Maintain complete records, including invoices, service agreements, and any other documents that can validate the support you’ve provided.

Making Claims: When making claims, accuracy is paramount. Your claims should include precise details of the participant, support delivered, line items, rates, and dates. Keep in mind that incomplete or inaccurate claims can lead to compliance issues.

Invoices and NDIS Compliance:

Invoices are a critical part of the compliance puzzle. To create compliant invoices, make sure to:

• Include participant details: Name, NDIS number, and contact information.
• Specify support details: Describe the services provided in detail.
• Note rates and dates: Clearly outline the applicable rates and the dates of service.
• Be thorough and truthful: Make sure your invoices are complete, truthful, and accurate to avoid compliance pitfalls.

Communication Channels:

Should you have any queries related to compliance or need to address specific issues, please reach out to us at planmanagement@delegatess.com.au.

For submitting invoices within our company, please use invoices@delegatess.com.au.

 

Compliance with NDIS regulations is not just a requirement; it’s a commitment to the well-being and rights of NDIS participants. By understanding the key compliance areas, creating accurate invoices, and maintaining open communication channels, service providers like you play a vital role in ensuring the success of the NDIS. Remember, we’re here to support you with any question or queries you may have about provider compliance. Feel free to contact us (07) 3050 4431 for further assistance or information.

Thank you for your dedication to making a positive impact on the lives of NDIS participants.